Terms and Conditions

Last updated: December 11th, 2025

Please read these Terms of Service (“Terms”, “Agreement”) carefully before using the Parallel AI platform and services.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms of Service:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us”, “Our”, or “Parallel AI” in this Agreement) refers to Parallel Labs LLC.
  • Content refers to content such as text, images, audio, video, or other information that can be posted, uploaded, linked to, or otherwise made available through the Service.
  • Country refers to California, United States.
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
  • Service refers to the Website, applications, APIs, and all related services provided by Parallel AI.
  • Subscription refers to the paid access plans offered by the Company for use of the Service.
  • Terms of Service (also referred to as “Terms”) mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-Party Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.
  • Website refers to Parallel AI, accessible from https://parallellabs.app
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • AI Output means any content, text, images, audio, video, or other materials generated by artificial intelligence models through the Service.
  • Credits means the units of usage that are consumed when using various features of the Service.

2. Acknowledgment and Acceptance

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, then You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

3. Description of Service

Parallel AI provides an AI-powered platform for businesses that includes, but is not limited to:

  • Access to multiple AI language models for content generation and analysis
  • Knowledge base integration and management
  • AI agents for customer support, voice, SMS, and email automation
  • Lead generation and prospecting tools
  • Workflow automation and integration capabilities
  • Content creation and marketing tools
  • Analytics and reporting features

The specific features available to You depend on Your Subscription plan. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

4. Account Registration and Security

Account Creation

To use the Service, You must:

  • Provide accurate, current, and complete information during registration
  • Be at least 18 years old or the age of majority in Your jurisdiction
  • Not use another person’s account without permission
  • Register business accounts only through authorized representatives

Account Security

You are responsible for:

  • Maintaining the confidentiality of Your login credentials
  • Notifying Us immediately of any unauthorized access to Your account
  • All activities that occur under Your account
  • Enabling multi-factor authentication when available (recommended)

We reserve the right to suspend or terminate accounts that We reasonably believe violate these Terms or are being used fraudulently.

5. Subscription Plans and Payment

Subscription Terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • Pricing and features are subject to change with reasonable notice
  • Usage limits (including Credits) apply based on Your Subscription tier
  • Overage charges may apply for usage exceeding plan limits

Payment

  • Payment is due at the start of each billing period
  • All fees are non-refundable except as required by law or stated in Our refund policy
  • You authorize Us to charge Your payment method for all fees owed
  • Failed payments may result in suspension of services

Free Trials and Credits

We may offer free trials or promotional Credits at Our discretion. Trial periods automatically convert to paid Subscriptions unless cancelled before the trial ends. Promotional Credits have no cash value and expire as specified.

Cancellation

You may cancel Your Subscription at any time through Your account settings. Upon cancellation, You will retain access until the end of Your current billing period. No prorated refunds are provided for partial billing periods.

6. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Generate, distribute, or store illegal, harmful, or objectionable content
  • Engage in spam, phishing, or other deceptive practices
  • Attempt to gain unauthorized access to Our systems or other users’ accounts
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to build a competitive product or service
  • Exceed usage limits or attempt to circumvent technical limitations
  • Generate content that infringes on intellectual property rights
  • Create deepfakes or synthetic media intended for deception or harm
  • Use AI features to generate misleading or fraudulent content
  • Harass, abuse, or harm others using the Service
  • Use automated tools or bots to access the Service without Our prior written consent
  • Resell, sublicense, or redistribute the Service without authorization

Violation of this Acceptable Use Policy may result in immediate suspension or termination of Your account without refund.

7. AI Services and Output

AI Output Disclaimer

  • AI-generated content is provided “as is” without guarantees of accuracy, completeness, or suitability
  • You are solely responsible for reviewing, editing, and verifying all AI-generated content before use
  • AI outputs may contain errors, inaccuracies, or biased information
  • You must not represent AI-generated content as human-created when disclosure is required by law or regulation

Data Processing

  • Your data is processed by AI models to provide the Service
  • We do not use Your Content to train AI models without Your explicit consent
  • We implement zero data retention policies with AI providers where available
  • AI providers are bound by data processing agreements

Third-Party AI Models

Our Service utilizes third-party AI models (including but not limited to OpenAI, Anthropic, Google, and others). Use of these models is subject to the respective providers’ terms and acceptable use policies. We are not responsible for the behavior, outputs, or availability of third-party AI models.

Responsibility for AI Output

You acknowledge and agree that:

  • You are solely responsible for how You use AI-generated content
  • You will comply with all applicable laws regarding AI-generated content
  • You will not use AI Output for illegal, harmful, or deceptive purposes
  • The Company is not liable for any consequences arising from Your use of AI Output

8. Intellectual Property Rights

Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content provided by Us, are owned by Parallel Labs LLC or Our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of Our Service without Our prior written consent.

Your Content

  • You retain ownership of Content You create, upload, or input into the Service
  • You grant Us a worldwide, non-exclusive, royalty-free license to use Your Content solely to provide and improve the Service
  • This license is limited and revocable upon account termination
  • You represent that You have all necessary rights to the Content You submit

AI-Generated Output

  • AI Output created using Your inputs belongs to You, subject to any third-party AI provider terms
  • You are responsible for ensuring Your use of AI Output complies with applicable laws
  • We make no warranty regarding intellectual property rights in AI Output

Feedback

Any Feedback You provide about Our Service becomes Our property and may be used without restriction or compensation to You. You hereby assign all rights in Feedback to the Company.

9. Confidentiality

Both parties agree to maintain the confidentiality of any confidential information disclosed during the course of this Agreement. Confidential information includes but is not limited to:

  • Business strategies, plans, and financial information
  • Customer data and personally identifiable information
  • Technical information, algorithms, and trade secrets
  • Non-public features or product roadmap information
  • API keys, credentials, and security configurations

This confidentiality obligation survives termination of this Agreement for a period of three (3) years.

10. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

11. Termination

Termination by You

You may terminate Your account at any time through Your account settings or by contacting support. Upon termination, Your right to use the Service will cease immediately.

Termination by Us

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms. Reasons for termination may include but are not limited to:

  • Violation of these Terms or Our Acceptable Use Policy
  • Non-payment of fees
  • Suspected fraudulent, abusive, or illegal activity
  • Extended periods of inactivity
  • Discontinuation of the Service

Effect of Termination

Upon termination:

  • Your right to use the Service will cease immediately
  • You will lose access to Your account and all data stored within the Service
  • You may request export of Your data within 30 days of termination
  • We may delete Your data after 30 days following termination
  • Sections that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, indemnification, and limitations of liability

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND.

To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free, or that any errors or defects can or will be corrected.

Specifically regarding AI Output, We make no warranties that:

  • AI Output will be accurate, complete, or reliable
  • AI Output will be suitable for any particular purpose
  • AI Output will not infringe third-party rights
  • AI Output will be free from bias or errors

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER.

This includes, but is not limited to, damages for:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or other information
  • Business interruption
  • Personal injury or loss of privacy
  • Damages arising from AI-generated content or recommendations
  • Damages arising from service interruptions or downtime
  • Damages arising from unauthorized access to Your data
  • Damages arising from third-party actions or content

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the greater of: (a) the amount actually paid by You through the Service in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

The above limitations shall apply even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its Affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Content You create, upload, or distribute through the Service
  • Your use of AI-generated content
  • Any misrepresentation made by You
  • Your violation of any applicable laws or regulations

This indemnification obligation will survive the termination of these Terms and Your use of the Service.

15. Dispute Resolution

Governing Law

The laws of the State of California, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Informal Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting Us at legal@parallellabs.app. We will attempt to resolve the dispute within 30 days.

Binding Arbitration

Any dispute not resolved informally within 30 days shall be resolved exclusively through binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). The arbitration shall be conducted in California, United States. Each party shall bear its own costs, and the decision of the arbitrator shall be final and binding.

Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

You expressly waive any right to participate in class actions, class-wide arbitration, or any other representative proceeding.

Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

16. European Union (EU) Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

Additionally, if You are located in the European Economic Area (EEA), You have certain rights under the General Data Protection Regulation (GDPR). Please refer to Our Privacy Policy for more information about how We process Your personal data and Your rights under GDPR.

17. United States Legal Compliance

You represent and warrant that:

  • You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country
  • You are not listed on any United States government list of prohibited or restricted parties
  • You will comply with all applicable U.S. export control laws and regulations

18. Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

19. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without Our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

20. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, fuel, energy, labor, or materials, failure of third-party AI providers, or internet or telecommunications outages.

21. Entire Agreement

These Terms, together with Our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between You and the Company regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

22. Translation Interpretation

These Terms may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.

23. Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

We will notify You of changes by:

  • Posting the updated Terms on Our website
  • Updating the “Last Updated” date at the top of these Terms
  • Sending an email notification to the address associated with Your account

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, in whole or in part, please stop using the Service and terminate Your account.

24. Contact Us

If you have any questions about these Terms of Service, You can contact us:

  • By email: legal@parallellabs.app
  • By visiting our website: https://parallellabs.app
  • For support inquiries: support@parallellabs.app